In-house patient experience survey on reception team
Thank you for taking the time to participate in our November 2024 survey. We greatly appreciate your overwhelmingly positive responses and valuable insights. For specific issues, where possible, we will follow up directly with you. In light of your responses, continuous training and development are in place to enhance patient experience as expected in a primary care setting.
Total responses:
412 patients
Question 1:
How helpful do you find the reception team in care navigating you to the appropriate service? (5 being most and 1 being least)
Question 2:
How polite is the reception team? (5 being most and 1 being least)
Question 3:
How would you rate the reception team efficiency – do they attend to you in a timely fashion? (5 being most and 1 being least)
Question 4:
How would you rate the reception team in following up with your care, if required? (5 being most and 1 being least)
Question 5:
What is your preferred method of contacting the surgery for appointments? (5 being most and 1 being least)
